Compliance and governance
International certification
Insurance policy
Security measures
AML mechanisms
Cybersecurity strategies
Licenses and regulations
Regulatory principles
Bitso international
Your crypto is safe
Learn about the strategies we apply to keep your funds safe. Check out the licenses, insurances, and best-practices that support our operations.
Learn more about:
Crypto licenses and insurance
Work ethics and security
Local licenses and associations
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What's new
Latest updates on our accountability strategy
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Trust, Transparency and Risk Management
Take a look at what we’re doing at Bitso to ensure the safety of our operations and our clients’ funds.
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Our Guiding Principles for Crypto Regulation
Get to know the principles we’ve prioritized to become the leading cryptocurrency financial services' provider in Latin America.
We're a certified company
The first financial services provider powered by crypto in Latin America that’s internationally regulated.
We hold a DLT license granted by the Gibraltar Financial Services Commission (GFSC), one of the most innovative financial regulators in the world. We operate under the GFSC’s principles, which include:
Secure custody of funds
We're audited by a third party and undergo thorough risk assessments to ensure secure custody of our customer's funds.
High security standards
Monitoring and eliminating vulnerabilities throughout our security systems on a daily basis.
Customer support
Providing world-class customer support across all countries where we operate.
Check out Bitso's license approval by the GFSC
Your crypto is safe
We want you to rest assured that funds at Bitso are safeguarded using the best custody practices out there.
World-class partnerships
We’ve partnered with leading companies in the industry, from across the globe, to ensure the protection of our funds.
Protected by Coincover
Bitso holds an insurance-backed guarantee that protects almost all of our digital assets in case our own wallets are compromised
We combat all illicit activities
One of our priorities is to prevent our solutions from being used for the wrong purposes.
We're committed to making crypto useful for ethical and well-intended ends only. We combat illegal and malicious activities via:
AML and CFT frameworks
We continuously monitor suspicious activities to guard against money laundering and terrorism financing.
Customer Due Diligence
We use CDD and KYC strategies to map and uncover potential risks coming from our user base.
Reports to authorities
We collaborate with law enforcement and authorities to make the crypto ecosystem a safe place for you.
Monitoring transactions
We monitor transactions to identify unusual behaviors and prevent illicit activities.
AML and CFT frameworks
We continuously monitor suspicious activities to guard against money laundering and terrorism financing.
Customer Due Diligence
We use CDD and KYC strategies to map and uncover potential risks coming from our user base.
Reports to authorities
We collaborate with law enforcement and authorities to make the crypto ecosystem a safe place for you.
Monitoring transactions
We monitor transactions to identify unusual behaviors and prevent illicit activities.
We live and breathe Cybersecurity
We’re one of the most secure crypto-exchanges in the world.
Our strategies include:
Incident response
To identify, contain, and eliminate cyberattacks and data breaches.
Data privacy
We follow GDPR's standards to guarantee our customers’ privacy.
Constant monitoring
We maintain a 24/7 monitoring and alert program for risks and potential security breaches.
2FA Authentication
All users can enable multi-factor authentication methods for login.
Vulnerability Management
We work proactively to identify potential vulnerabilities and emerging threats, and fix them immediately.
Awareness program
We constantly train and prepare our collaborators against phishing and other cyber attack attempts.
You can collaborate with Bitso’s security through our bug bounty program. You can report a vulnerability here.
Want to know more about our security posture?
Additional security and privacy documentation is available upon request (NDA and a Valid Business Purpose required). Please contact us at: [email protected]
We work with leading associations
We’ve partnered with several associations in Latin America and worldwide to maintain open dialogues with regulators and promote openness to crypto. We advocate for industry best practices and appropriate regulations.
Meet the associations we’re a part of:
The Blockchain Alliance
A public-private forum focused on preventing illegal activities on the blockchain, and making the blockchain ecosystem more secure for users.
Cámara Argentina de Fintech
Association focused on improving Argentina's financial technology industry, and driving financial inclusion and education to argentinians
Fintech Mexico
Association focused on boosting Mexico’s financial technology industry to protect users, foster financial inclusion, and promote customer satisfaction to the Mexican population.
Colombia Fintech
Association focused on developing Colombia's financial technology market, innovating financial services, and turning Colombia into a Fintech hub.
Zetta Brazil
A non profit organization focused on improving regulation to protect users, promote financial inclusion and customer satisfaction.
Gibraltar Association for New Technologies
GANT has been established to inspire, cultivate and advocate Financial Technology in Gibraltar.
We're a global company operating locally
Our team is global and we hold local licenses in each of the countries where we operate.
Meet our local entities:
Argentina
Our operations with Argentine pesos are carried out by Nvio Pagos Argentina SAS, which is regulated by the Central Bank of Argentina as a Payments Service Providers that Offer Payments Accounts (PSPCP). For more information about Nvio Pagos Argentina, please visit www.nvio.ar
Brazil
Our operations with Brazilian Reais are carried out by Nvio Brasil Instituição de Pagamento Ltda., a Payment Institution regulated by the Central Bank of Brazil.
Colombia
Our operations with Colombian pesos are carried out by Nvio Pagos Colombia. Operations carried out by Nvio Pagos Colombia through Banco de Bogotá are regulated by the Superintendencia Financiera under its regulatory sandbox.
Mexico
Our operations with Mexican pesos are carried out by Nvio Pagos México SAPI de CV, which is regulated under the Mexican Fintech law. For more information about Nvio Pagos Mexico, please visit www.nvio.mx